No. We do not allow parents to cancel online bookings. This is done to avoid confusion and last-minute cancellations.
But, you, as the centre, can cancel an online/ad hoc booking on behalf of a parent.
Here's how you can delete an ad hoc booking:
1. Go to your Centre Dashboard and click on 'Bookings' on the left Menu bar.
2. Click on Online/Ad hoc booking dashboard.
3. Select the child's name/booking request.
4. Click on the ellipses symbol (...) under Action
5. Click on Cancel.