How to resend user logins to parents? (Cheqdin & Notebook App)

Modified on Mon, 25 Jul 2022 at 02:23 PM

There might be instances where parents and carers contact you to retrieve their login credentials to use the parents portal and mobile apps. 

Here's how to re-send login details to parents:

  • Go to  'Centre Settings' > 'Parent Access Control'.
  • Click on the select all box or select individually if you wish to resend details just for one parent.
  • Once the selection is made, click on the 'Email Icon'.

  • This will trigger emails with log-in details to parents.

  • After the email is sent, you will see an email icon with a 'green' star next to the email address of the parent.  

If, for any reason, parents do not receive the emails, you can guide them to check the spam/trash or junk folders just in case it got caught there.

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