Parents Portal - Instructions for Centres on how parents can login or access the parents portal

Parents/carers can access their accounts online via the dedicated parents portal or Cheqdin mobile apps. Here, we'll show you how parents can access their dashboard in the parents portal on a desktop/ laptop via a web browser.

Before a parent can start using their account, they'll need to have received login credentials via an email from Cheqdin. There are three ways parents can receive logins: 

1. Different ways to enrol children | Option A: Using Registrations Link
2. Different ways to enrol children | Option B: Using Children's Register
3. Different ways to enrol children | Option C: Using Bookings Link

If the parent has not received an email with their login details, it could be due to the email from the system ending up in the junk/spam or deleted items folder in their mailbox. To ensure email delivery, please refer to the article:  

How to ensure that users receive all emails from Cheqdin - Adding Cheqdin to Safe Senders List  

Here are a few steps that you can ask parents to do: 

1. Check for the parent login credentials email from notifications@cheqdin.com
2. Click on the login as Parent button on the email and enter the email address and password. Alternatively, the parents login option can be accessed using this link: https://cheqdin.com/app/portal/public/login?type=parents
3. Be sure to use the Parents Login option and not the Centre or Staff Login options. 

Here's a useful link that you can share with parents: 

Parents Portal - How can I access my parent account?

If the parent/carer forgot their password: 

If the parent forgot their account password, they can reset their password by following these steps: 

1. Visit the parents portal -> https://cheqdin.com/app/portal/public/login?type=parents
2. Click on the forward 'Forgot Password?' link
3. Enter the email address previously registered with Cheqdin
4. Click on 'Reset Password'

The parent will receive an email containing their new password. The new password is system generated. If the parent or carer wishes to use or set their own password, they can do so from their profile settings. 

You might also want to check the following useful links: 

How to resend user logins to parents? (Cheqdin & Notebook App)  

How to share logins with parents to access portal & apps? 

How can parents with multiple children/ siblings register through Cheqdin?