Parents Portal - Instructions for Centres on how parents can login or access the parents portal

Parents and carers can log in to their accounts through the dedicated parents portal or Cheqdin mobile apps. This guide shows how parents can access the parents portal on a desktop/laptop via a web browser.

Before a parent can start using their account, they'll need to have received login credentials via an email from Cheqdin. There are three ways parents can receive logins: 

1. Different ways to enrol students | Option A: Using Registration Forms
2. Different ways to enrol students | Option B: Using Students Register
3. Different ways to enrol students | Option C: Using Bookings Link

If the parent has not received an email with their login details from Cheqdin, it could be due to the email from the system ending up in the junk/spam or deleted items folder in their mailbox. To ensure email delivery, please refer to the article:  

How to ensure that users receive all emails from Cheqdin - Adding Cheqdin to the Safe Senders List  

Here are a few steps that you can ask parents to do: 

1. Check for the parent login details email from notifications@cheqdin.com
2. Click on the login as Parent button on the email and enter the email address and password. Alternatively, the parents login option can be accessed using this link: https://cheqdin.com/login/parent
3. Be sure to use the Parents Login option and not the Centre or Staff Login options. 
4. Bookmark the parents portal link: https://cheqdin.com/login/parent 

Here's a useful link that you can share with parents: 

Parents Portal - How can I access my parent account?

If the parent/carer forgot their password: 

If the parent forgot their account password, they can reset their password by following these steps: 

1. Visit the parents portal -> https://cheqdin.com/login/parent
2. Click on the forward 'Forgot Password?' link
3. Enter the parent email address previously registered with Cheqdin
4. Click on 'Reset Password'

The parent will receive an email containing a link to reset their password. They should use the link without delay, as it will expire after a certain amount of time. Otherwise, they'll need a new reset link.

You might also want to check the following useful links: 

How to resend user logins to parents? (Cheqdin & Notebook App)  

How to share logins with parents to access the parents portal & apps?

How can parents with multiple children/ siblings register through Cheqdin?