Cheqdin Knowledge Base & Support Centre
Enter your search term here...
New support ticket
Check ticket status
New to Cheqdin? Start here.
Step 1: Setting up logo, centre description for my registration & booking forms
Step 2: Create my Online Registration form
Step 3: Sharing 'Register Now' Link with Parents
Step 4: Centre Settings - Adding Age Groups
See all 17 articles
Registrations & Enrolment
What is CheqForm? How do online registration forms work?
My First CheqForm - How to create an Online Registration Form?
How to customise my Online Registration Form - CheqForm?
Step 1 : How to pick a registration template and customise it?
Step 2 - How to design and update welcome and thank you pages?
See all 53 articles
What is CheqBook? How do online bookings work?
How to Set Up and Publish Online Booking or 'Book Now' Link
How can I view my centre's bookings link?
How can I reach more customers using my Online Bookings link?
How can I embed a 'Book Now' button on my website? Can my customers make their bookings through my website?
See all 29 articles
Occupancy Planner & Calendar
How do I set up the occupancy planner for my centre?
Does Cheqdin allow overbooking?
Understanding Occupancy Calendar
Billing & Invoicing
What is Rules Based Invoicing? How does it work?
Understanding Your Billing Dashboard
Rules Based Invoicing : Set up a rule in 3 simple steps
A Guide to Update Invoice Settings
Invoicing Check List - Things you need to do before getting started
See all 20 articles
Online Direct Debit & Automated Payments
Cheqdin + GoCardless Direct Debit - How it Works
Step 1: Setup Direct Debit Account
Step 2: Verify your account to receive payments
Step 3: Sending Mandates to your customers to setup Direct Debit
Step 4: Direct Debit-Sending invoices with flexible payments solution
See all 25 articles
Childcare Centres: Other Help Topics
Different ways to enrol children | Option A: Using Registrations Link
Different ways to enrol children | Option B: Using Children's Register
Different ways to enrol children | Option C: Using Bookings Link
Syncing Registration Forms for children directly added to the 'Children's Register'
Parents Portal - Instructions for Centres on how parents can login or access the parents portal
See all 32 articles
Payment Gateway - PayPal
Cheqdin + Paypal - How It Works
What is PayPal? What are the advantages of accepting online payments via PayPal?
How to set up PayPal for accepting online card payments with Cheqdin?
Where can I find my PayPal account API credentials?
What do booking screens with online card payment options look like? - Parent View
See all 12 articles
How do I add new enquiries?
I have added a parent's enquiry to my dashboard. How can I invite them to register with my centre?
I don't want to proceed with an enquiry. How do I mark it as closed?
How to keep track of enquiries received offline?
Sign-In/Out & Attendance Tracking
How to sign in children using Cheqdin App?
What are the best ways to use Cheqdin to sign-in/out children?
How to mark a child as absent?
Forgot to sign out a child? How to perform manual sign out?
Can parents mark their child as absent from the apps?
See all 10 articles
Parent Communication Tools
How to send messages using registration chat platform?
How to send messages using notebook messenger?
How to send batch emails or newsletters to parents?
Parents: Help Articles
Parents Portal - How can I access my parent account?
Event Management & Calendar Integration - Parents View
Notebook Messenger & Chat view for parents
See all 12 articles
My Cheqdin Subscription
Understanding how Cheqdin Rise free plan works
How to Upgrade your Cheqdin subscription?
How can I add more children to my existing subscription plan?
How to change my payment card details?
What is Strong Customer Authentication? Why do I need to authenticate my Cheqdin subscription payment?
See all 12 articles
Pro Tips from Cheqdin
ProTip#1: The Best Ways to Showcase Your CheqForm
ProTip#2: Managing Your Online Booking Slots on CheqBook
ProTip#3: Ways to Leverage Cheqdin If You Are Operating During COVID Closure
ProTip#4: A Quick Solution to Update Registration Forms
Records Management Best Practices