Cheqdin Knowledge Base & Support Centre

You can sign up for a free account with our ‘Rise’ plan. The rise plan will give you unlimited free access to all our features, for a maximum of 15 children...

You can upgrade from your free Cheqdin rise plan or any other subscription plan at any time. Upgrade to a monthly or annual plan of your choice according to...

If you're an existing customer on a paid subscription plan, you can add or increase the children limit that applies to your plan at any time. Please...

If you need to change the card (payment method) you are using to make payment for your Cheqdin subscription plan, please follow the steps below: Log in...

Following the second Payment Services Directive (PSD2), we joined hands with our payments partner, Stripe, to bring in Strong Customer Authentication (SCA) ...

Cheqdin's rise plans are free to use and you do not have to make a payment if you're on the rise plan. For all other plans, you will be charged mo...

A customer ID helps the support or technical team to quickly locate your account and provide you with prompt service and a faster turnaround for your querie...

Cheqdin's subscription model works with automatic renewals. The renewal method by default is set to auto-renew. When the automatic renewal is turned on...

When your plan is upgraded, the charges are calculated on a pro-rata basis; this is to make sure we don't charge you more than you've used. For ex...

In some cases, payment with a credit or debit card might fail. A failed payment means that you have tried to pay for a Cheqdin subscription or we have tried...