Parents Portal - How can I access my parent account?

Modified on Tue, 04 Jan 2022 at 03:16 PM

As a parent/ carer you can access your account online via the dedicated parents portal or the mobile apps. Here, we'll show you how you can access your parent's dashboard in the parents portal on a desktop/laptop via a web browser.

Before you start, you'll need to have received the login credentials email from Cheqdin with your login details such as the registered email address and password. You will automatically receive login details when you register for the first time. If you haven't registered or received the login credentials, please contact your childcare centre manager or administrator to gain access. 

Once you're registered in the system you can log in as a parent/carer: 

  1. Check your inbox for an email from no-reply@cheqdin.com -or- notifications@cheqdin.com
  2. Click on the 'Login as Parent' button on the email and enter your registered email address and password. Alternatively, click on this link to access your parent accounthttps://cheqdin.com/app/portal/public/login?type=parents
  3. Be sure to use the 'Parents Login option' and not the Centre or Staff Login options.
  4. Enter your email address, password and click on 'Login'.  

I did not receive an email from Cheqdin - What should I do? 

Depending on your mailbox email filtering settings, sometimes email can end up in your junk/ spam or deleted items folders. Be sure to check your junk/ spam folders just in case our email got caught there. To ensure that you receive all emails from your childcare centre (via Cheqdin) please make sure that you add our email address no-reply@cheqdin.com and notifications@cheqdin.com to your contacts list or safe senders list.

Once you add our email address to your contacts/ safe senders list your mailbox will no longer filter our emails to junk or spam folders and all emails will be delivered straight to your inbox. 

At Cheqdin, we highly recommend parents/ carers to use personal email addresses (such as Gmail, Outlook/ Hotmail or yahoo) where possible instead of work email addresses. This is because most work-related email addresses have strict mail filtering options or additional settings enabled by their companies IT departments for receiving external emails. Such filtering options are outside of our control and cannot guarantee email delivery. 

Looking to change or reset your password? 

If you are looking to change an existing password or reset a forgotten password, please refer to the help articles below: 

I forgot my parent account password - How do I reset my password?

How do I change the password for my parent account?

Remember, your parent account is administrated and controlled by your childcare centre. If you require any further assistance for accessing or logging into your parent account, please contact your childcare centre manager or an administrator.     

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