Parents Portal - How can I access my parent account?

Modified on Mon, 13 May 2024 at 04:55 PM

As a parent or carer, you can access your account through the parents portal or mobile apps. In this article, we'll show you how to access your parent dashboard on a desktop, laptop or mobile device using a web browser such as Microsoft Edge, Google Chrome, Safari or Firefox.

Before you begin, you must have received an email from Cheqdin containing your login credentials, such as your registered email address and account activation link. Login details are automatically sent to you when you register for the first time. If you have not registered yet or have not received your account login details, please contact your childcare centre manager or administrator to obtain access. Please note that you cannot create or sign up for an account from our mobile apps. 

Once you're registered in the system, you can log in as a parent/carer: 

  1. Check your inbox for an email from notifications@cheqdin.com
  2. If not done already, you will need to activate your account first. Click on the 'Login as Parent' button on the email and enter your registered email address and password. Alternatively, click on this link to access your parents portal accounthttps://cheqdin.com/login/parent
  3. Be sure to use the 'Parents Login' option and not the Centre or Staff Login options.
  4. Enter your email address and password and click on 'Sign In'.  

I did not receive an email from Cheqdin - What should I do? 

Please keep in mind that due to your mailbox email filtering settings, some emails may be directed to your junk/spam or deleted items folders. To ensure that you don't miss any important messages from us, kindly check your junk/spam folders for any emails that may have been filtered there. Also, please add our email addresses, no-reply@cheqdin.com and notifications@cheqdin.com, to your contacts list or safe senders list to prevent any future emails from being directed to your junk/spam folder.

By adding our email address to your contacts/safe senders list, you can ensure that our emails will be delivered straight to your inbox and not filtered into junk or spam folders.

At Cheqdin, we suggest that parents/ carers use personal email addresses (such as Gmail, Outlook/ Hotmail or Yahoo) instead of work email addresses. This is because most work-related email addresses have strict mail filtering options or additional settings enabled by their company's IT department for receiving external emails. These filtering options are beyond our control, and we cannot guarantee email delivery.

Looking to change or reset your password? 

If you are looking to change an existing password or reset a forgotten password, please refer to the help articles below: 

I forgot my parent account password - How do I reset my password?

How do I change the password for my parent account?

Remember, your parent account is administrated and controlled by your childcare centre. If you require any further assistance for accessing or logging into your parent account, please contact your childcare centre manager or an administrator.     

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