As a Parent/ carer you can access your account online via the dedicated parents portal or the mobile apps. Here, we'll show you how you can access your parents dashboard in the parents portal on a desktop/laptop via a web browser.

Before you start, you'll need to have received the login credentials email from Cheqdin with your login details such as the registered email address and password. You will automatically receive login details when you register for the first time. If you haven't regsitered or received the login credentials, please contact your childcare centre manager or administrator to gain access. 

Once you're registered in the system: 

  1. Check your inbox for an email from -or-
  2. Click on the 'Log In as Parent' button on the email and enter your registered email address and password. Alternatively, click on this link to access your parent account:
  3. Be sure to use the 'Parents' Login option and not the Centre or Staff Login options. 

I did not receive any email from Cheqdin - What should I do? 

Depending on your mailbox email filtering settings, sometimes email can end up in your junk/ spam or deleted items folders. Be sure to check your junk/ spam folders just in case our email got caught there. To ensure that you receive all emails from your childcare centre (via Cheqdin) please make sure that you add our email address and to your contacts list or safe senders list.

Once you add our email address to your contacts/ safe senders list your mailbox will no longer filter our emails to junk or spam folders and all emails will be delivered straight to your inbox. 

At Cheqdin, we highly recommend parents/ carers to use personal email addresses (such as gmail, outlook/ hotmail or yahoo) where possible instead of work email addresses. This is because most work-related email addresses have strict mail filtering options or additional settings enabled by their companies IT departments for receiveing external emails. Such filtering options are outside of our control and cannot guarantee email delivery. 

How can I reset my password? 

If you are looking to reset your password for your parent/ carer account, you can perfrom the following steps: 

  1. Visit the Online parents portal ->
  2. Click on the forward 'Forgot Password?' link
  3. Enter the email address 
  4. Click on 'Reset Password'

You will receive an email containing the new password. The new password is system generated. If you wish to use or set your own custom password, you can do so from your profile settings page in the parents portal.

Remember, your parent account is administrated and controlled by your childcare centre. If you require any further assistance for accessing or logging into your parent account, please contact your childcare centre manager or administrator.