You can track all incoming Direct Debit payments using your Cheqdin online payments page.

Here's a look at what the transaction statuses mean:

In-Progress: These are the transactions which have been submitted to your bank for processing. It can usually take 3- 5 working days from the due date for the processing to be complete. 

Success: These are transactions which have been approved, and the payments processed. Both you and the payer will be notified by email once it's approved.

Failed: These are the transactions which the bank was unable to process. It could be because of:

  • Insufficient funds
  • Mandates not set up properly
  • Incorrect account details
  • Bank doesn’t give permission to collect payments
  • Connectivity/other issues etc.

You can track the exact cause of payment failure by logging into your GoCardless account.

Once you’ve received a payment, the corresponding invoice(s) will be marked as 'Paid'. These can be viewed from the 'Sent Invoices' section in your billing dashboard.