In some cases, payment with a credit or debit card might fail. A failed payment means that you have tried to pay for a Cheqdin subscription or we have tried to charge your card (for automatic recurring Cheqdin subscriptions) and the payment was not successful.
The most common errors for failed payments are:
- Transaction blocked error
- Card declined error
- Insufficient funds error
- Card expired error
- Incorrect card number error
- Processing error
- Card reported as lost
Credit, debit or pre-paid cards are connected to bank accounts. When a payment with a card is not successful, nothing is withdrawn from your bank account. Instead, your bank returns an error code - also called a decline code - which gives more information about the failed charge attempt.
Failed payments can happen for a variety of reasons. Banks have many security systems in place that evaluate all payment attempts. The criteria that banks use to evaluate payments change constantly. A card that was successful before may fail due to banks' overzealous and ever-changing security checks. Please contact your bank or card issuer to find out more on why your payment was declined.
For subscriptions, Cheqdin will automatically retry the charge a few times via our secure payments provider Stripe. If we don't succeed at renewing your Cheqdin subscription payment, it will be put 'on hold' and / or paused (limited or no access).
Read more about our Policy for unpaid subscription periods:
Policy for unpaid subscription periods
If you're looking to simply update your payment card details, see help article:
How to change my payment card details?