Is there a way to delete information completely from the system or can you only make them inactive?

Modified on Wed, 08 Jun 2022 at 05:06 PM

Yes, you can send an email to Cheqdin Support with the following details:

  1. Centre name:
  2. Customer ID
  3. Reason for deletion

The subject of the email should be ''Request for account deletion.''

Accounts lesser than 2 months: If the centre is less than 2 months old, the account will be deleted permanently within 3 business days. 

Accounts older than 2 months: If your account is more than 2 months old and has been used in the past, a validation call will be done to the admin of your centre to verify the deletion request as this is an irreversible process and you will not be able to recover the account once its deleted.

You will receive an email confirmation once the account is permanently deleted.


Product Fact!

''When we first started off, we'd given childcare centres the privilege to delete account information themselves. However, many ended up deleting records by mistake and had to rush back to us to recover the lost data.''

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