Cancelling Individual Bookings | How to cancel UNPAID online bookings?

Modified on Mon, 18 Dec 2023 at 04:58 PM

In this article, we'll show you how to cancel online bookings individually that are in an unpaid status. This scenario applies if you are only looking to cancel one or more bookings under a single booking ID. For cancelling an entire booking, refer to the article How to cancel an entire booking?  

It is important to note that Cheqdin does not allow parents and carers to cancel bookings online. This is because each business operates different cancellation policies and most if not all businesses want to control cancellations to better manage business resources. Any parent or carer looking to cancel bookings will have to contact you (the centre admin or manager) to make cancellations, even if they booked online.

Here's how you can cancel an unpaid online booking:

1. Go to the 'Online Booking' dashboard.

2. Select the relevant booking to cancel.

3. Click on the ellipses button (...)

4. Select the 'Cancel Individual Bookings' option.  

You can cancel bookings individually or choose to 'Cancel Entire Bookings' if you want to delete all bookings made under a single booking ID.

Once you select 'Cancel Individual Bookings', you'll see a screen pop up like the one shown below. Here you'll be able to view all bookings (booking list) under the displayed booking ID which starts in CQDBK...

What happens when you cancel bookings individually? 

When you cancel an individual booking, the system will:

  • Remove the booked day(s) from the respective child's booking register
  • Send an automatic email notification to the parent or carer and the centre admin
  • NOT automatically cancel any corresponding invoice for the booking(s) that you just cancelled. The invoice will remain as is. This is because each business operates differently and Cheqdin lets you decide what happens to the invoice for cancelled bookings. If you prefer to cancel the invoice as well, choose the 'Cancel Entire Booking' option instead.       

For any cancelled bookings that remain unpaid, you can apply credit adjustments to reflect the updated balance from the billing dashboard if you wish to do so. 

How to pass credit adjustments for unpaid and cancelled bookings:

1. Head to your 'Billing Dashboard' 

2. Select students

3. Click on the ellipsis action button (...) 

4. Adjust Credit/Debit

Once you have passed an adjustment, the next or upcoming invoice will automatically fetch the updated balance.  

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