Can my customers make online cancellations for their bookings?

Modified on Tue, 19 Dec 2023 at 02:49 PM

No, Cheqdin does not allow your customers to cancel bookings online.

Parents and carers cannot cancel online because each business operates different cancellation policies and most if not all businesses want to control cancellations to better manage business resources. Any parent or carer looking to cancel bookings will have to contact you (the centre admin or manager) to make cancellations, even if they booked online.

Here's how you can cancel a booking:

1. Go to the 'Online Booking' dashboard.

2. Select the relevant booking to cancel.

3. Click on the ellipses button (...)

4. Select the 'Cancel Individual Bookings' or 'Cancel Entire Booking' option. 

An automatic email notification will be sent to the customer, once the booking is cancelled.

For more information, see help articles: 

Cancelling Individual Bookings | How to cancel UNPAID online bookings?

Cancelling an Entire Booking | How to cancel UNPAID online bookings?

Cancelling Paid For Bookings | How to cancel PAID online bookings?

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