Troubleshooting parents portal login issues: A parent cannot select my centre name in the parents portal when logging in?

Modified on Fri, 19 Nov 2021 at 12:30 PM

If a registered parent or carer (child is in enrolled status) is having trouble selecting your centre name when they log in to the parents portal, this could be caused due to your registrations dashboard not being in sync or refreshed. For instance, this happens when a child was added manually through the children's register and the registration form is not being synced to that child's information in the registrations dashboard.

In order to refresh or sync the changes to your registrations dashboard, you will need to sync records from the children's register. This action ensures that the number of children in 'enrolled' status will be the same in your children's register and registrations dashboard.

Here's how to sync records from the children's register: 

  1. Ensure that your online registration form is in published status
  2. Go to 'Registrations Dashboard'
  3. Click on the 'Sync records from children's register' icon

Once the syncing process is complete the parent should be able to login into the portal and select your centre to view their profile, manage registrations, bookings etc. 

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