I forgot my parent account password - How do I reset my password?

Modified on Mon, 11 Dec 2023 at 11:39 AM

This article will guide you through the process of resetting the password for your parent or carer account if you have lost or forgotten your current password and are unable to access Cheqdin.

If you are looking to change your existing password (to a custom user-generated password), please refer to the article:

How do I change the password for my parent account?

To reset your password:

  1. Go to the parents portal by visiting this link: 
  2. Click on 'Forgot Password?'
  3. Enter the email address that you had registered with Cheqdin
  4. Click on 'Reset Password'
  5. Check your email inbox for a password reset link from Cheqdin. 

IMPORTANT: Please note that the password reset link will expire after a period of time.

Please refrain from attempting to reset your password repeatedly within a short period of time. This is because it may take a few minutes for the email containing password reset instructions to arrive in your inbox. If you cannot find the email in your inbox, kindly check your spam or junk mail folders as well. If you still cannot your account, please contact your centre manager directly in the first instance or email support@cheqdin.com for further assistance.


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