Issuing Credit and Debit Adjustments to correct open balance

Modified on Tue, 23 Jan 2024 at 07:58 PM

To adjust the open balance of a student, follow the below steps.

1. Head to Billing> Billing Dashboard> click on (...) of the student for whom you want to adjust the balance.

2. Click on Adjust balance

Credit Adjustments


Credit Adjustments (Negative Entry) are used when you want to give your customers a 'discount'. A credit entry will reduce their balance.

For example, A Customer has made a one-off deposit of £2,000/- and expects his monthly bills to be deducted or adjusted from the remaining deposit balance or credit. 


How Do I Make a Credit Entry? 

When passing a credit entry or adjustment, you must enter the amount as a negative one. This is how the credit entry of a deposit of £2,000 should look like: 

- 2,000 £

Note: You must enter a ' - ' negative symbol when making a negative entry.


Debit Adjustments


Debit Adjustments (Positive Entry) are usually only used for refunds and balance forwards when transferring balances from another system or external record. 

For example, If you have an outstanding balance of £1,000/- from a customer and you want to transfer the balance to the Cheqdin Billing system, simply enter the amount as (+)1,000£ and the system will automatically take care of the balance to the next recurring invoice.


How Do I Make a Debit Entry? 

When passing a debit entry or adjustment, you must enter the amount as a positive one. This is how the debit balance of £1,000/- should look like: 

1,000 £

Note: You can leave out the + symbol when making a positive entry.

Where I can see a statement of all the Debit and Credit entries?

All credit and debit adjustments applied are available and can be viewed in the 'All transactions' tab. 


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