How to edit an incorrect invoice that's already sent?

Once an invoice has been sent, it cannot be edited. However, you may still be able to take action based on the following scenarios:

1. If the invoice is incorrect and is in 'unpaid' status, you can cancel the invoice. Please see the article linked below for more details on how to cancel an unpaid invoice: 
   
   How to Cancel an Invoice?
   
   Alternatively, you can adjust the balance from the billing dashboard. To adjust the balance, go to 'Billing' > 'Billing Dashboard' > Next to the student's name, click on the ellipsis (three dots) '...' > 'Adjust Balance', enter the amount and click on 'Save'. 
   
   

2.   Incorrect invoice is in partially paid status: In this scenario, you can apply a credit note to fix the balance. Here's how you can do it.

Go to 'Billing' > 'Sent Invoices' > Select the student with a partially paid status. Click on the invoice number > 'Issue Credit Note' > Enter the amount and submit. 

After the credit note is submitted, the credit note will show up at the bottom of the invoice. 

3. Incorrect invoice is in paid status: If an invoice is fully paid, you cannot make any changes. You can, however, issue a refund using the original payment method used.