How to Cancel an Invoice?

Important:

You can only cancel an invoice if the payment hasn't been made and the status is 'Unpaid'.

Here's how to cancel an Invoice:

1. Head to 'Billing' > 'Sent Invoices'

2. Click on the ellipses icon (...) corresponding to the invoice you wish to cancel

3. Select 'Cancel Invoice'

4. Click on 'Cancel'

When an invoice is cancelled, an adjustment is automatically made to reflect the revised opening balance on the child's account.

All cancelled invoices can be viewed in the 'All transactions' tab. The status of the invoice will be displayed as 'Cancelled'. 

If you are looking to cancel a partially paid invoice, refer to the help article linked below: 

How do you cancel an invoice that has been partially paid? Learn how to issue a credit note in Cheqdin.